Return & Exchange policy

 

I would like to Return the Items?

That’s Sad. 🙁

Do Give us feedback on our email ecolineclothing19@gmail.com, if there’s something specific due to which you would like to return. We will try to improve. No worries, we offer a full refund in case of returns in your bank account. In case of Prepaid orders, We will connect with you to get your bank details for the refund.

 

You can initiate the Return within 7 days of receiving your package.

  1. Pick up of order items within 24-48 working hrs. No pickup on Sundays or Public holidays. Please repack the items in the package received.
  2. Your Return package will be delivered to us within 5-7 days. The Items are then checked by our QC team and the refund is initiated within 24hrs.
  3. Return Process Timeline: 5-7 days
  4. IMPORTANT: The items need to be unused, tags intact and unaltered. In case the above conditions are not met the return request will not be accepted.
  5. Masks under accessories category cannot be returned or replaced.

 

I would like to Exchange my items?

Do not like the colour? Or the size doesn’t fit? Want some other product in place of the one you ordered? No worries. We offer 1-time complimentary Size exchange or Product exchange for any of our orders.

You can initiate the exchange within 7 days of receiving your package.

  1. Pick up of order items within 24-48 working hours. No pickup on Sundays or Public holidays. Please repack the items in the package received.
  2. The new package is shipped by us containing the new items and delivered to you.
  3. Exchange Process Timeline: 3-5 days
  4. IMPORTANT: The items need to be unused, tags intact and unaltered. In case the above conditions are not met the exchange request will not be accepted.
  5. Masks under accessories category cannot be returned or replaced.

 

Customer Query: Why does it take 5-7 days for the package to be delivered to you, whereas you order delivery takes only 2 days or so?

Answer: The reverse pickup companies usually use Surface mode of shipments due to which it takes more time for the reverse pickup shipments to be delivered to us.

Mail us at ecolineclothing19@gmail.com or call us at +91 950097 9992 to initiate the request.